Company Name: Guangzhou Yuyu Trading Co., Ltd.
Address: Room 206, No. 11, Shadi Heng Street, Liwan District, Guangzhou
Legal Representative: Hong Yulong
Unified Social Credit Code: 91440103MAEY2EB88T
Shipping and Delivery Policies and Purchase Instructions of toxira-mall.com
Welcome to toxira-mall.com! We are a store specializing in British electronics and cell phone accessories, committed to providing you with a wide selection of products and a convenient shopping experience. To ensure you clearly understand the shipping and delivery details of your order and protect your rights as a buyer, please review the detailed policies and key information of the store below.
I. General Store Information
1.1 Main Product Categories
We focus on three main categories of cell phone accessories, comprehensively covering your needs:
- Audio: Bluetooth speakers, headphones
- Gaming and Entertainment: Game controllers, virtual reality glasses
- Cell Phone Charging: Charging adapters, charging cables, portable batteries
1.2 Customer Service Guarantee
If you have any questions during the purchasing process, such as product inquiries, order status, or delivery issues, please contact us via our official email: service@mail.toxira-mall.com.
Customer service hours: Monday to Friday from 9:00 to 18:00 (UTC+8:00). We will promptly address your needs and provide professional responses during our working hours.
II. Key Shipping and Delivery Policies
2.1 Order Processing Time
Once you place your order, we will immediately initiate the review process to ensure information accuracy. Under normal circumstances, we will complete processing and shipping within 1 to 3 business days to prepare your order as soon as possible.
2.2 Delivery Time Description
Our delivery service covers all of Britain. For addresses within Britain, under normal logistics conditions, delivery will be completed within 7 to 10 business days. Note: Saturdays and Sundays are included in the mentioned delivery timeframe, reducing the waiting time.
Notice on Delivery Delays: Due to force majeure factors such as peak logistics seasons, adverse weather conditions, traffic control, and customs procedures, delivery delays may occasionally occur. In these cases, we will inform you as soon as possible about the reason for the delay and the estimated delivery time via the email address you provided. Thank you for your understanding and patience.
2.3 Shipping Information
To thank our users for their support and trust, toxira-mall.com offers free shipping on all items. You will not have to pay any shipping fees for items purchased from our store; we will cover the shipping costs.
Important Reminder: The free shipping policy only applies to the delivery of products (i.e., from the store to your shipping address). Return shipping costs are your responsibility; we are not responsible for shipping fees incurred during the return process.
2.4 Product Tax Information
We will transparently display any applicable taxes or fees on the products (such as import taxes, VAT, etc.). When completing your purchase and proceeding to payment, the system will automatically calculate and clearly display the total taxes and fees payable for that order. You will be able to see all fee details clearly before making the payment and complete it with full confidence.
III. Helpful Tips
- To ensure smooth delivery, please correctly fill out your shipping address, contact number, and other important information when placing your order to avoid delays or delivery issues due to incorrect information.
- Once your order is shipped, we will send a shipping notification to your registered email, including the tracking number. You will be able to track the delivery progress in real-time with this number.
- If upon receiving your order you find any damage to the packaging or any anomalies with the products, please inspect them immediately and contact our customer service via our official email. We will assist you in resolving the issue.
At toxira-mall.com, your shopping experience is our priority. If you have any questions about our shipping and delivery policies, please feel free to contact us via our official email. Thank you for your trust and support. Happy shopping!
