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Company Name: Guangzhou Yuyu Trading Co., Ltd.
Address: Room 206, No. 11, Shadi Heng Street, Liwan District, Guangzhou
Legal Representative: Hong Yulong
Unified Social Credit Code: 91440103MAEY2EB88T  

Warranty Policy and Basic Purchase Information of toxira-mall.com  

Thank you for choosing toxira-mall.com! As a store specializing in electronics and cell phone peripherals in Britain, we are committed to offering high-quality products and attentive service to ensure a seamless shopping experience. To help you clearly understand your post-sale protection rights, please review the detailed explanation of our warranty policy and basic purchase information below.

I. Basic Service Information

1.1 Main Product Range

We focus on three main categories of cell phone peripherals to meet your diverse needs:

1.2 Customer Service Communication Channels

For product inquiries, order tracking, post-sale issues, etc., please contact us via our official email: service@mail.toxira-mall.com.

Customer service hours: Monday to Friday from 9:00 to 18:00 (UTC+8:00). We will respond promptly to your inquiries and provide professional responses during our working hours.

1.3 Logistics and Delivery Instructions

Order Processing: Once you place your order, we will review and schedule the shipment within 1 to 3 business days, aiming to start the delivery process as soon as possible.

Delivery Timeframe: For addresses in Britain, delivery usually takes between 7 and 10 business days. Please note that Saturdays and Sundays are included in the delivery timeframe, reducing the waiting time.

Special Note: Due to high logistics demand, weather conditions, customs procedures, and other force majeure factors, delivery delays may occur. In case of a delay, we will contact you via email to inform you about the status of your order. Thank you for your understanding and support.

II. Warranty Policy and Post-Sale Service

To protect your legal rights, we have developed differentiated post-sale service plans for each product as detailed below:

2.1 Exclusive Warranty Service (Bluetooth Speakers Only)

As our main audio product, the Bluetooth speaker comes with an exclusive long-term warranty service: the warranty period is 180 days from the date of receipt of the speaker.

Warranty Scope: Within the warranty period, if the Bluetooth speaker exhibits quality issues due to non-user-attributable damages (such as inability to turn on, abnormal sound quality, connection failures, etc.), you can contact our customer service via the official email address, providing the order information and a description of the problem. After verification by our customer service, the corresponding warranty service will be provided.

2.2 Post-Sale Service for Other Products (Headphones, Game Controllers, etc.)

Except for Bluetooth speakers, the rest of the products in our store (including headphones, game controllers, virtual reality glasses, chargers, charging cables, and external batteries) do not come with a long-term warranty service. A return and exchange policy of only 7 days is offered. Please refer to the "Returns and Exchanges Policy of toxira-mall.com" for specific rules.

Reminder: To ensure an optimal experience with our post-sale service, we recommend checking the appearance, functionality, and completeness of all accessories when receiving the product. If you find any issues, please contact our customer service within the established period.

III. Post-Sale Process Instructions

To process a warranty claim or request a return/exchange, please prepare the following documentation: ① Order number; ② Photographs of the product (clearly showing the issue); ③ Proof of purchase (if applicable). Send this documentation to our customer service via our official email: service@mail.toxira-mall.com. We will review your request and respond with a solution as soon as possible during our working hours.

At toxira-mall.com, we value your shopping experience. If you have any questions about our post-sale policy, please feel free to contact us via our official email. Thank you for your trust and support. We wish you a pleasant shopping experience!